The most important skills are those that impact all others. Peter Senge called these “master skills”. I have taught leadership and customer service skills to world-class service organizations for twenty years. The single greatest difference in high performing cultures is the emotional commitment of its people.

Despite this fact research by the Gallup Organization and Franklin-Covey estimate that just 29% of employees feel engaged in their work and only 22% are actually enthusiastic. We spend far too much time on the insignificant and little time on the important. I help people learn how to increase energy, reduce stress and have more fun, by learning how to get out of their own way.